How Can We Help You?

To make a booking:

1. Search for your desired service (flight, hotel, etc.)
2. Select your preferred option
3. Enter passenger/guest details
4. Review the booking summary
5. Make payment to confirm your booking
6. You'll receive a confirmation email with your booking details

You can cancel or modify your booking through your account dashboard. Go to "My Bookings" and select the booking you wish to modify.

• Cancellations made before the cancellation deadline are eligible for a refund as per the provider's policy.
• Modifications may be subject to change fees.
• Contact our support team for assistance with complex modifications.

Cancellation policies vary by provider (airline, hotel, etc.). Generally:

• Hotels: Free cancellation up to 48 hours before check-in. Partial refund of 75% thereafter.
• Flights: Cancellation policies vary by airline. Check specific terms before booking.
• Refund timeline: Refunds are processed within 5-7 business days.

Please review the specific cancellation policy before confirming your booking.

You can track your booking status in real-time through your account dashboard. Statuses include:

• Pending: Awaiting confirmation
• Confirmed: Booking is confirmed
• Completed: Service has been delivered
• Cancelled: Booking has been cancelled

We accept the following payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, RuPay
• UPI: Google Pay, PhonePe, Paytm
• Net Banking: All major banks
• Wallet: Paytm Wallet, Amazon Pay

All payments are processed through our secure PCI-compliant gateway.

Yes, all payments are processed through Stripe, a PCI Level 1 certified payment processor. We use:

• 256-bit SSL/TLS encryption
• Tokenized payment processing
• 3D Secure authentication
• Fraud detection and prevention

Refunds are processed automatically when a booking is cancelled according to the provider's policy.

• Refunds are credited to the original payment method.
• Refund processing time: 5-7 business days.
• You can track refund status in your account's booking details.
• For issues, contact our support team.

To reset your password:

1. Go to the Login page
2. Click on "Forgot password?"
3. Enter your registered email address
4. Follow the instructions sent to your email
5. Create a new password

You can update your profile by logging into your account and navigating to Account Settings > Profile. You can update:

• Name
• Email address
• Phone number
• Password
• Profile picture

As an agent, you earn commissions on bookings made through your account. The commission is calculated based on your configured commission rate and credited to your wallet automatically.

• Commission rate: Configured by the admin
• Earning period: Commissions are credited when the booking is confirmed
• Withdrawal: You can withdraw your earnings from your wallet

To withdraw your earnings:

1. Go to your Wallet section
2. Click on Withdraw
3. Enter the amount and your bank/UPI details
4. Submit your withdrawal request
5. The admin will review and approve your request
6. Funds will be transferred to your account

Minimum withdrawal amount: ₹100

Check-in and check-out times vary by hotel. Generally:

• Check-in: 2:00 PM - 3:00 PM
• Check-out: 11:00 AM - 12:00 PM
• Early check-in/late check-out: Available upon request (subject to availability and fees)

Please check your booking confirmation for specific timings.

Yes, you can book multiple rooms at the same hotel. Simply select the number of rooms during the booking process. The system will show real-time availability and pricing for each room type.

For domestic flights, you need:

• Government-issued photo ID (Aadhaar, PAN, Passport, Voter ID, Driving License)
• Boarding pass (e-ticket or printed copy)
• Booking reference number

For international flights, you need a valid passport with at least 6 months validity and any required visas.

Baggage allowance varies by airline and class of travel. Generally:

• Economy: 15-25 kg checked baggage
• Business: 30-40 kg checked baggage
• First Class: 40-50 kg checked baggage
• Cabin baggage: 7-10 kg per passenger

Please check your booking confirmation for specific baggage allowances.